What our friends say
The Right Choice
“We were very reluctant when our city chose to use a third party to administer their city wide backflow prevention program, but after working with BSI I knew they made the right choice. The friendly customer reps at BSI always respond quickly to any questions via email and our technicians in the field can call and get any information they may need right away so they can stay on task. Their online database is great, it not only helps us keep track and locate any historical data from previous backflow inspections but also works as a reminder of any upcoming renewals of our testers or test kits.”
Vince McCoy | McCoy Fire & Safety, Inc (Auburn)
“I believe the system is very user friendly and takes a matter of a minute or 2 to enter the information. I also must say that when I am in need of a ccn number, I have always gotten a response in a very timely manner. “
Mary Cosper | Morning Dew Landscaping, Inc (Flagstaff)
Excellent Customer Service
“BSI has done an excellent job at administering the [backflow] program. From the friendly receptionist to the ladies in customer service, I am impressed.”
Gary Austin, Owner | Gary Austin Backflow Service (Flagstaff)
Extremely Convienent, Efficient and Useful
“Our city in Arizona registers the backflow testing results with BSI online. The many services that BSI provides for testers are extremely convenient, efficient, and useful. BSI has great customer service and the response time, whether being contacted by phone or email is extremely timely. I appreciate the email reminders that are sent to the testing company regarding upcoming backflow device testing due dates which allows for us to better service our clients. The BSI Online website is thoughtfully designed and very user friendly allowing for quick registering of test results. Then those results and receipts are almost instantly sent to the testers email inbox.
Every interaction I have had with BSI, either on the telephone or via email have been very pleasant. The CSRs really know their jobs and it seems like they enjoy working for that company.”
Laura | TCR Rooter & Plumbing Repair (Flagstaff)
Arizona Area Municipalities
Achieve a Greater Level of Compliance
“I just wanted to take a moment and express our appreciation for all that your staff and wonderful system have done for our backflow prevention tracking program. In the past, we had experimented with numerous software applications to track the thousands of backflow prevention assemblies attached to our municipal distribution system. The systems were clunky, quirky, and for the most part, just a pain in the butt.
It’s been almost a year now that we have been using Backflow Solutions Incorporated to help us with the numerous and intricate facets of managing a successful backflow prevention program. We have found that your system helps us achieve a greater level of compliance with our customers, with much less effort on our part.
The BSI website is very easy to use and simple to navigate. All of the information that we need is easily accessed and updated instantly. My staff and I now have much more time to spend in the field working with customers on other issues. The professionalism and helpfulness of BSI’s staff has been a key benefit to the success of incorporating this wonderful program within the City of Flagstaff. We have come to rely on the immediate answers to our questions either through email or the 800 phone number if we are out in the field.
For all of the municipalities considering moving to the BSI system, we suggest that you do your research, contact the cities that have incorporated this program, and listen to their praises. Please go to the BSI website and have a look around.
Thank you, BSI, and all of the helpful staff. This would not have been so successful without all of your efforts.”
Justin Emerick, Industrial Waste Inspector | City of Flagstaff
Runs Very Smoothly
“To be quite honest, when my Director of Operations told me we would be outsourcing our backflow program to an online company, I was very concerned. I have been working with our backflow program for over 18 years and had it set up the way I knew nothing would get missed and the backflow devices would be tested annually and on time.
We have been with BSI for two years now and I have to say, I am very pleased with their quality of work and their personnel. The first few months were a little challenging, trying to make sure they received all of my (over 1,000) files and getting the testers on board with the changes, but now, everything runs very smoothly. The reports come to me regularly via email, which is superb. The number of customers that I have to send final letters to has decrease significantly, I don’t have to deal with making sure the testers have their updated certifications and the web based system is very user friendly. I couldn’t ask for anything more! Great job BSI! Keep up the good work!”
Debbie Willard, Compliance Operator | Liberty Utilities, AZ Division
“My name is Dave Adams and I’m with the Town of Cave Creek, Arizona. BSI was the program for us. The backflow program is definitely a time consuming job for one person. And at times can be very overwhelming. From letters to customers to actually dealing with them face to face, they just don’t understand the importance. Thanks to BSI they allow us the time to put together programs to show the public the importance of the backflow program. Thanks BSI!!”
Dave Adams, Utilities Technical Assistant | City of Cave Creek
Great at Resolving Issues
“I have been working with Megan and BSI for about 10 months now and I am quite impressed and satisfied with the way this system works. I really like the convenience of “on line” and being able to access account info and records at any time. It is a big help to be able to change backflow info (make, serial #, etc.) myself and knowing it is getting changed. Megan and customer service has always been great at resolving issues that I could not resolve myself, in good time. I think next year will be even better as “last year tester” info is available to customers. Thanks for all your help.”
Carl Otteson | Carl Otteson’s Certified Backflow Testing & Repair (Yucca Valley)
“Yes [BSI Online] is a great system!”
Lynnette Keim | All American Backflow (Loveland)
Florida (Broward Area) Testers
Making our Clients Even Happier
“I having been using the BSI since May of this year and find it so much easier to get the correct info to the correct people in a super timely manner thus making our clients even happier with our services, The system is easy to use and only takes moments to enter a test report as well as I receive emails from BSI when a potential client in our neighborhood is up for testing. I have not experienced any problems at all and any questions I have had, have been address by Megan with BSI so quickly I couldn’t believe it. The program and the people involved are all awesome and I look forward to doing business with them for years to come.”
Bonnie Rivera | A to Z Statewide Plumbing, Inc. (West Park)
Uploading of Reports is Quite Easy
” Being like most who do not like change, I was apprehensive about the BSI program. In going to the meeting in which BSI staff explained the program, it still appeared to be a lot more work than expected. Once starting the process, however, it has run very smoothly and efficiently. The uploading of reports is quite easy.
BSI staff are all very helpful and you always have a real person to assist you immediately. If there is information needed from the city for which BSI provides their services and you are unable to get through to anyone, BSI will get the information for you, and in a very timely manner.
My experience with BSI to date has been a very pleasant one!”
Laura Dean | American Allstate Backflow Services (Davie)
“Utilizing the BSI online program has enabled our company to be more efficient with processing backflow test reports. Receiving notifications from BSI regarding past customers’ recertification due dates has been instrumental in helping us service our customers and keep them up to date. In my experience testing backflows in twenty-two municipalities and then processing the test results for each city or county, BSI’s program is by far the most proficient.”
Kip Cuyler | Conner Plumbing, Inc. (Pompano Beach)
“BSI has made filing with the water purveyors much easier for our company and we feel we are able to provide better customer service using BSI. We are able to send our customers confirmation that their certification(s) have been filed within minutes of doing so, eliminating their concerns.”
Ashley Pizarro | Brothers Backflow Specialists (Davie)
BSI Online Has My Highest Recommendation
“Hello my name is Brian Amsdill with Cross Connection Backflow, I am a plumbing contractor here in South Florida. We specialize in backflow testing, installation and repairs. We have both a state plumbing certification for domestic and irrigation backflows as well as a fire sprinkler contractor five certification for fire sprinkler backflows. As a certified backflow technician for over ten years I feel as though I am as knowledgeable as any when it comes to my trade. There has been a service that has surfaced over the last few years within the industry that provides tracking of the backflows notices and certifications within a specified service area. As a testing company I have found this service nothing short of a very positive step in the future of processing and management of backflow protection. There are several business offering this service and as anything pros and cons to each. From my experience with this type of processing I have found BSI Online as user friendly and reliable as I could possibly hope. They have a great website that has every resource I could need and use to run my business in an efficient, professional fashion. These are my genuine thoughts and feelings so if you are in the market for this type of service BSI Online has my highest recommendation.”
Brian Amsdill | Cross Connection Backflow, Inc. (Miami)
We Are Very Happy
“BSI Online is the EASIEST web site for backflow companies to input test reports. No more guessing if there if a fee or not. Employees of BSI Online are always helpful in any problems your are having updating information. I know we are very happy someone thought of a program like this.”
Denise DiMaria, Vice President | Dee Maria Plumbing (West Palm Beach)
Saved Me a lot of Time
“I would like to take this time to express my experiences with using BSI Online. I work with a lot of municipalities in Broward County along with Miami Dade for backflow permits. I find having your services on line has saved me a lot of time and hassle and most of all money. Our main headquarters is not local so if I need to request a check it takes several days to receive before I can submit the permit for payment on the backflows or we have an expeditor take the permit application to certain particular municipalities for permits. I wish all the municipalities would be set up on your system.
I would also like to thank you and your team for all the help you provide me. There has been several times when I do not have the CNN number and the team responses quickly with the number. I just wanted to thank you for your help.”
Nora Allen | Simplex Grinnell (Miramar)
I Would Recommend
“I can’t say enough good things about the BSI system. It is so user friendly. Anytime I had a question or needed to change something in your system, you & your staff were always available. I would recommend this system to all that do backflow testing.”
Beth | Amar Plumbing, Inc. (Boca Raton)
I Wish All the Cities Would Use BSI
“When we started this program I was not sure how well I was going to like it. I am not a big fan of change. Now that I have been using the system for over a year, I find it an easy way to report the backflows tests. I especially like not having to fill out permits and all the other paperwork for each different city. Now I wish all the cities and towns in my area would use BSI. I hope someday this will be the case and not different testing companies for other cities not using BSI. If there is going to be more than one testing company, then that takes the easiness off the table.“
Julie Renfrow | Wiginton Fire Systems (West Palm Beach)
Best Part is the 24-hour Access
“BSI has saved a lot of time on the plumbing side of backflow testing. In the cities that have used BSI there is no more time consuming trips to the building dept for permits. Once the test report is entered into the BSI system it is instantly recognized by the utilities dept. There is no more getting lost in the process. What I think is the best part is the 24-hour access to the database and data entry.
That eliminates the 9-5 rush to perform the test and get the reports submitted. My company is a little of a year into working with BSI in several different cities and they have definitely helped keep the backflow testing and tracking simple.”
Rich Giza | Moody Plumbing (Coral Springs)
Saved Us Countless Hours
“Dixie Plumbing Service, Inc. has been so pleased with the streamlined process that BSI Online has provided to our company that we wish every city in the counties where we work and test devices would utilize their services! It has saved us countless hours of time and headaches because their system is so “user friendly” and their record keeping is top notch, not to mention their personable and helpful staff. BSI Online is definitely the way to go!”
Elizabeth Korelishn, Officer | Dixie Plumbing (Pompano Beach)
Customer Service Department is Helpful
“I was dealing with many different jurisdictions with each one having their own procedures, paperwork and fee amounts which could get time consuming and confusing. Once BSI got involved, submitting backflow reports become a breeze; no more confusing paperwork or fees. If for any reason there is ever an issue their customer service department is always very helpful and knowledgeable in helping resolve these problems. It has been a pleasure working with Megan and all of BSI employees and I hope they will continue to provide more jurisdictions with their backflow needs.”
Debra Potolicchio | Summers Fire Sprinklers Inc. (Boca Raton)
Made My Life Easier
“The BSI system is great. I’m able to see all the information that is needed for each backflow and not have to guess what serial # might be (tech’s have bad handwriting). I can always get a hold of someone (Megan D) if I have any questions. I easily can email to get a CCN for the customer if needed. System is easy to navigate thru. It has made my life easier, then having to deal with the city’s not putting reports into their system on time and send customers turn off notices. I was glad you started working in South Florida with other cities.”
Stacey Woodruff | Plumbing Mart of Florida, Inc. (Deerfield Beach)
Willing to Go the Extra Mile
I like that the online program is quick, easy and user friendly. Receipts and backflow test sheets are emailed promptly upon submittal…always within the hour but usually within minutes of submission. And the customer service is best there is, always willing to go the extra mile to help!
Sherry | A1 Plumbing by George (Margate)
Sign Up With BSI
“I should be a sales advocate for BSI Online. I am constantly telling cities they should sign up with BSI Online because it’s just that good. The BSI Online website is user friendly, and I love that I have access to all the reports I’ve filed. I’ve used other systems, such as Aqua Backflow and Tokay, but they pale in comparison to the BSI Online program, there is just not as much access to the information I need. I also love the reminder e-mails that BSI Online sends to me every time a customer is coming due. If it were up to me, every City and County would be using BSI Online.”
Billy Dominguez, All Pro Fire Protection | 1A Backflow Certification and Services, LLC (Miami)
“When I was first told about the change to BSI back in January 2013 I was a nervous wreck. After doing backflows one way for many years, I was afraid things would mess up and my customer’s water would be terminated. I went to the class at Pompano Beach & listened to the process. All “seemed” simple enough, but still a bit nervous.
But once I did one or two tests entries and found out how easy you all at BSI were to get ahold of to answer any & all questions, my fears were calmed. Now I wished all cities went to your system due to the ease of the whole process. There’s no worry that reports or fee were not received because your system gives us an immediate response that test was received. Thank you for always being there when I need you.”
Kim Ford | A-1 Paradise Plumbing (Fort Lauderdale)
“I just wanted to let you know how grateful I am that Hallandale Beach is now using BSI. They were the most time consuming, expensive and difficult to please.
At first when BSI was implemented with other jurisdictions, I was a little scared that it would be difficult to use. However, I find it to be the opposite and wish every jurisdiction would get on board.
Thanks for all you help.”
Pam Railsback, President | Railsback Pump & Control Services, Inc. (Fort Lauderdale)
Simplifies the Backflow Process
“We have been dealing with BSI for over a year now and I have been extremely pleased. The website is very easy to use and simplifies the backflow permitting process tremendously. In addition, whenever I need to call they are very helpful and friendly and quick to answer any concerns I may have. It is a pleasure to deal with BSI.”
Tami Kuehn | Broward Backflow Prevention (Deerfield Beach)
It Just Makes So Much Sense
“I have been working with backflow preventers since I returned to work at our company in 2001. Other than the technical and mechanical skills required to perform my duties, I have discovered that there was a great deal of clerical work involved as well. Being a certified backflow prevention specialist is more than just knowing how to test an assembly. It’s also about knowing whose hands to place your report. It’s about communication.
One of the first projects I tackled upon taking over our backflow division was creating a database of names, numbers and instructions when dealing with the multiple municipalities with whom we worked. Every city was a little different. One city may require a permit pulled. Another would take the report in the mail. Some cities had the building department handle backflow preventers. Another used the utility department. Some cities just ignored backflow preventers, or even went so far as to be resistant to adopting any program. Broward County alone has over 25 cities, and we work in Palm Beach and Miami-Dade Counties as well. Needless to say, it was a very mixed bag.
When I first heard about BSI, I was naturally curious. Computers can be a bit intimidating, but BSI Online was anything but intimidating. It was easy. Here was a system that collected all the pertinent data for every backflow preventer at our customer’s sites. Any discrepancies, easily corrected. Entering test reports was fast and simple. You even keep track of tester certifications and test kit calibrations. Every city that has adopted BSI may still have their idiosyncrasies, but it’s nothing like it was before. BSI eliminated all the massive irregularities and confusion with filing a backflow preventer report and simplified it, saving us and our customers’ time and money.
Now I promote your company all the time. Any city still wanting us to pull permits for testing or mailing checks to file a report, I tell them there’s a better way. To date, your presence is growing in south Florida, and I welcome it. I even look forward to the day when your service can be used as an app on my smartphone. It just makes so much sense. Thank you.”
Kurt Johnson, Associate Owner | Hans Johnson Plumbing & Air, LLC
Wished Every City Used This
“In the last three months, I have taken over as the person assigned to input BSI reports in the system for my company. I can honestly say, without a shadow of the doubt, this is the easiest system I have used for any city! The ease of this process with the resources given is wonderful and the customer service received is phenomenal. I never have to wait more than 24 hours for a response on any question or any info I request. Christine Bloom personally answers my questions and I know I will never have any issues when the response is from her. Thank you Christine for making my job a bit easier! The person before me using BSI entered test after test for months and said how amazing the system is. We both wish every city used this to make our jobs easier. “
Christina Meeler | Wayne Automatic Fire (Pompano Beach)
Go Out of Their Way to Help You
“I would like to take this opportunity to shed some light on the wonderful asset you have there at BSI. When our little family owned business, which has been established here in Hollywood since 1967, heard that there would be an adjustment to the typical backflow operation, we were worried. Change isn’t always good – frankly, change causes many headaches, and grey hairs. We weren’t sure how the new system would pan out, but knew that we would have to figure it out in order to serve our patrons.”
Kaylee Martinez, Assistant Office Manager | Plumbing of Hollywood (Hollywood, FL)
Upon calling for the first time, I was delighted to come across Christine (B). She eased the whole process and explained everything to me both in detail and substance. She was both so charismatic and friendly, and I knew I had struck gold with her awesome customer service. From that point on, when I had to call BSI, I automatically request to speak to Christi.
Working with the public isn’t an easy task, but Christi made it a pleasant experience. It’s not every day that you come across people who go out of their way to help you and your needs. Christi is genuine, informative, and very kind – –working with her is refreshing.
Christine’s professionalism reflects well on BSI, and the remarkable service she has provided to our company. Thank you.”
Kaylee Martinez, Assistant Office Manager | Plumbing of Hollywood (Hollywood, FL)
Florida (Indian River Area) Testers
“Entering backflow results could not be any easier! The updated version is fantastic. The staff at BSI is always available and willing to help.”
Alana, Office Manager | Bobby’s Plumbing (Vero Beach)
Above and Beyond
“I wanted to write this letter to thank you for your assistance since BSI became responsible for processing backflow prevention device reports for Indian River County in Florida. Even though I am not very technically minded, your internet program is easy to use for submitting the reports. I had no trouble adapting to your recently updated program. It has some new features for tracking data on our technician and testing equipment.
When I need verbal assistance, commonly known as “technical support”, I have always received quick, helpful responses from your able, willing and most important to me, happy employees. They have gone above and beyond the call of duty to help when I need an unknown CCN number or any other help with the program.
When the BSI team came to Indian River County and presented their program to a room full of plumbers and plumbers’ office support members, you said, “We will all be very user friendly”. I have found that your whole staff is truly “use friendly”.
Thanks so much for delivering what you said you would.”
True to Their Word
“Several years ago, Indian River County Water Utilities department had a meeting with all plumbers in our area that were registered to certify backflow prevention devices. At the meeting, the representatives from BSI reinforced over and over that their company is very “user friendly”, “customer oriented”, etc..
As are most humans, I am resistant to change and thought “Oh yeah, sure”. Surprise, surprise – I have found that BSI Online is true to their word. Each employee that I have encountered is very helpful and very pleasant while they are helping. I rejoiced when the City of Vero Beach Water Utilities department followed in the footsteps of the County and had us start reporting to BSI Online.
Lately, I have enjoyed working with Kelly Peterson. I find her to be most helpful. She is a great representative for the BSI Online Reporting. She is quick to respond and gracious with her recommendations. Thank you BSI for being true to your word.”
Rannell Harrington, RPZ Office Coordinator | Southern Plumbing, Inc (Vero Beach)
“I have been working with BSI for over two years. It is a very user friendly and efficient system. I find it very easy to understand. Most of all, I especially like the fact that if I need any assistance, you always have been very prompt in helping.”
Tracey Davidson | Space Coast Fire & Safety
“Back Flow Certified Testing has enjoyed the professional reporting services B.S.I. has provided since 2011. The staff is always pleasant, helpful, while providing exceptional service. Other utilities companies in need of a system to track device compliance should take the opportunity to find out how B.S.I. can improve their systems, cost and efficiency.”
Thim Beach, Owner | Backflow Certified Testing (Vero Beach)
Florida (Lee County Area) Testers
“ I find [BSI Online] very, very easy to use and like how fast it updates.”
Florida Fire Systems, LLC (Fort Myers) | Missy Mabry, Operations Manager
Very Helpful and Easy
“I find that BSI is very helpful and easy to work with.”
“.. I have nothing but good stuff to say about how easy you are to work with. The system is very easy to use..”
Pam Birkl | Cintas Fire
“Bakflo Tek Inc II has been extremely satisfied with the ease of BSI’s online reporting system. Very rarely do we need to contact BSI for assistance. However, when we have reached out to them, they have always responded in a timely manner, resolving any questions or concerns that have arisen.
Anne Scott | Bakflo Tek Inc II
“We have been with BSI for almost three years and are extremely happy with the program. IRCU’s has only received positive feedback of the program and its easy online submittal process. The use of the BSI Online services has made all our staff involved with the backflow program’s job much less complicated.”
Terry Southard, IRCU Operations Manager | Indian River County
Save Us Considerable Staff Time
“…..using BSI Online will save us considerable staff time, as we have a large number of backflow devices in our County that had been manually tracked by staff as well as time and postage in the notification processes to the property owners/managers..”
Anne Cyganiak, Backflow Coordinator | Lee County
“The City of Coconut Creek has been using Backflow Solutions, Inc (BSI) since January of 2013. The ease of the transition to the web-based program was seamless and professionally handled. Staff from BSI worked with our Information Technology department to accomplish a smooth evolution to paperless reporting for backflow system recertification, which is in keeping with our City’s Green Initiative. It has taken away an enormous burden from administrative staff in monitoring the City’s backflow. BSI sends the recertification notices to property owners and BSI provides the City with notice of those properties in noncompliance. Overall, BSI has helped the City be more efficient.”
Osama Elshami, PE, CFM, Director of Utilities and Engineering | City of Coconut Creek
“We at East State Plumbing have been very pleased with our experience with BSI. The staff has been very pleasant when we call for advice or simply with a simple question. Change is always hard especially when a business has been established for 46 years and has changes. The transition was made very smooth from the beginning with BSI. Thank you”
East State Plumbing Inc (Toccoa)
Kindness and Respect
“It has been my privilege to work with BSI for the last four + years…… When we had initial questions, Brad with BSI went out of his way to come by our office to work with me and ensure we were comfortable with using the system. I have always been treated with kindness and respect, and if I leave a message I can always be sure that someone will call me back.”
Mary Wisdom | Rainmakers Irrigation & Maintenance, Co. LLC (Plainfield)
“Using BSI Online has been very beneficial. One great thing is we get reminders emailed to us when the backflows are due…When entering online, we can easily see if any backflow assemblies were missed.”
Andria Moffat, Plumbing Division Coordinator | Valley Fire Protection (Batavia)
Enjoy working with BSI
“….. it (BSI Online) is a good system. I have used it for a year now and enjoy working with BSI to correct any discrepancies. The BSI staff is extremely helpful and patient and willing to answer any questions. I also like that the reminders you send to clients have our name and phone number on them so they can immediately contact us.”
Andria Moffat, Plumbing Division Coordinator
I Highly Recommend Them
“It has been my pleasure to work with BSI over the course of the past 5 years…They are extremely proficient in managing the back flow devices within a municipality. They take responsibility for notifying the customer and the plumber of updates and notifications by e-mail….. I highly recommend them.”
John Schramer, Owner and Tester | Schramer Plumbing and Design, LLC (Oswego)
“[With BSI Online], it is easy to enter test reports. The whole process of entering reports, reviewing payment and submitting results takes less than 5 minutes.”
Jessica Ellett | Backflow Testing Services (Elgin)
“When we first got notification that there would be an additional fee for entering the reports we were a bit concerned that the customers would be upset. Since beginning the program over a year ago I haven’t had any complaints about the additional fee…..it has been a pleasure using the system. I would much rather enter the certifications on line then to have to email, fax or snail mail them to the municipalities……”
“…I have been using the BSI Online system since it went into effect and have enjoyed using the system. ..it is very easy and user friendly to enter the reports online…
Ellen Fallico | Taylor Plumbing, Inc (Wheeling)
“[BSI’s] online software is very easy to use, it ensures tests have been accepted and shortens the time to file results. It is a pleasure to work with BSI!”
Diane Weseman, Office Manager | Western Irrigation (Carol Stream)
“I would love to give you some testimonial. We are very happy with the fact that you are “live” and results are known immediately! Also whenever I email or telephone, everyone I have spoken too or emailed with has been awesome! Very courteous, friendly and quick to help find answers for me! And lastly compared to the competition, BSI Online ROCKS!!!!”
Kerry Gillis | Mendel Plumbing & Heating, Inc (St. Charles)
Customer Service is Excellent
“The website is very user friendly and helps eliminate any typing mistakes.”
“It is helpful to enter multiple test reports for various sites and separate the receipt by addresses.”
“The format is incredibly superior to competitor websites.”
“The search function is easy to navigate when locating devices or serial numbers.”
“The customer service is excellent. The staff is friendly, courteous, and polite.”
Michelle Reynolds | Accountable Backflow (Elgin)
Saves Us Time
“BSI has made our backflow prevention program a lot more efficient. That efficiency saves us time and money. Before BSI, we had to deal with many communities who each had their own way of processing. BSI’s system is easy to use and consistent. Also, my go to person Michelle, is unbelievable with support and extremely fast response time.”
Pat Kerrigan | F.J. Kerrigan Plumbing Co (Wilmette)
“Working with BSI has made our business more organized and definitely more profitable due to the fact they do the leg work as far as reminding our customers that they’re backflow tests are due. The biggest bonus over Aquabackflow is that if you mistakenly go to submit a report a second time you see immediately that the information has already been submitted so paying twice is less likely to happen. Also, when we do not have the CCN provided by the customer BSI is almost immediate with the information needed when I send an email. We highly recommend using BSI as your testing company.”
Kim Goodenough | Goodenough, Inc. (Maple Park)
“As a long time administrative assistant to a Plumber who has cross-connect certificate backflows are defiantly our top money maker. I deal with many cities/villages across the Chicagoland area. When a city/village utilizes BSI for its record keeping for backflow device reports I’m ecstatic. A lot of cities/villages still utilize the dinosaur we all know as the FAX machine, this makes it a lot harder to submit reports, because either the machine is out of paper on the other end or I received the wrong number. For the cities/villages that have moved into this technology world and utilize BSI its less paperwork, its simple data entry and I get a confirmation right away informing me the report was successfully submitted! The flow of the website is easily understandable, customer service is top notch. I get immediate response from a customer service rep if my client did not supply the CCN number to me. “
Mindy French | Naturescape Design, Inc (Cary)
“I have been using BSI Online for the filing of our RPZ tests since 2010 and have always found the website very easy to navigate, as well as their support staff extremely helpful.”
Andrea Combs | Precision Plumbing Services (Lombard)
Very User Friendly
“We have been using the BSI online program for a few years now. I feel the program cuts down on the amount of paperwork I have to distribute. I no longer need to send multiple copies of test reports to several locations.
The program is very user friendly. In the event you should have a question, the BSI staff members are very friendly and quick to respond to your needs.”
Debbie Jones | GRP Mechanical (Bethalto)
“I think your company is doing a great job, as in the past testing companies would send out letters to their customers but most would ignore testing that was due. The online system is user friendly and the e-mail reminders are great. I would only suggest to your tech as we enter online tests that they would appear in same order as submitted when going to proceed to checkout if we have 25 or more you have to highlight tests to make sure they are plugged in and I have found that some tests come up twice, but BSI Online works great for MCK Thanks for all your help and support “
Keith Osearo | MCK Backflow (Munster, IN)
“I would like to thank BSI for their kindness and professionalism during their assistance to us. I call them almost daily, sometimes more than once or twice a day. Every single call is always answered by their friendly staff and during every call I always feel that my matter is priority at the moment. I would also like to compliment BSI on their website. It is very simple to use. What I like the most is that BSIonlinetracking.com has real time updates of when tests are entered. I work with other similar websites and I can’t even compare them due to the efficiency and simplicity of bsionlinetracking.com. As a backflow testing company I feel that BSI values us, by including our name on the letters they send our customers. BSI also keeps us up to date with any new cities that are added to their program. Our main goal as a backflow tester is to keep everyone’s drinking water safe, and BSI’s backflow tracking program helps us meet our goal.”
Marina Mendez | Northern Illinois Backflow
“BSI has been one of the best RPZ Backflow submittal companies that we have used. The online submittal website is very easy to navigate and has significantly helped us to streamline, organize and track important device information as well as when each device is due to be re-tested. The BSI team has been extremely helpful in answering any questions we have typically within minutes of sending an email. Not to mention the staff is always very professional and friendly! Great service and company, I would highly recommend this company!”
Kristin Moody | Sherman Mechanical, Inc (Cary)
Great customer service!
I talked with Jenn Ocasio yesterday about updating several customer accounts. Just wanted to pass along that Jenn was very helpful, friendly and knowledgeable. She was willing to spend as much time on the phone with me as necessary to get our issues resolved….great customer service seems hard to come by these days.
Chuck Bodden: Interim Utility Coordinator | Round Lake Beach
You have been wonderful to work with!
You have been wonderful to work with! Your company provided a solution to a problem that was too big for us to handle “in house”. I would recommend you to any municipality trying to keep up with backflow prevention compliance!
Danielle Milosavljevic | Wasco Sanitary District
Finally Eliminated the Paper
“…I was amazed with how easy this program (BSI Online) was to set up…..I was really excited about this program and now that we have been using it for a while I can finally eliminate the paper record filing system we had… I am also impressed with the BSI staff and their knowledge and expertise in all aspects of backflow prevention/cross-connection control…”
Dave Bird, Water Manager | Village of Downers Grove
“We looked at many options, but felt BSI had the most to offer. Having BSI as a partner in our cross-connection control program has been a great decision. “
Joe Spain, Senior Water Operator | Village of Norridge
“Since implementation, BSI has been responsive with the resident and testing company inquiries, along with providing status updates and reports to the Village.”
“The BSI staff was well organized in transitioning the Village’s program to BSI Online system, along with being flexible in meeting the Village’s needs in communicating the change to residents and businesses”.
Chris Bethel, Director of Public Works | Village of Woodridge
Ease of Integration
“…Our Public Works administrative staff could not be more pleased with the professional process and ease of integration they (BSI) provided to the Village. Their program has allowed the Village to save time and money, generate revenue, and we are able to receive real-time data on the accurate number of connections within the Village. Their customer service support has been an immense help to my staff”
Ricardo Ginex, Village Manager | Village of Brookfield
“We have been with BSI for almost 10 years, and have been overwhelmingly satisfied with their professionalism and service.”
Pat Toland, Water Operator | Village of Oak Brook
BSI Staff Wins Hands Down
“Anytime I call BSI, they give me an answer immediately (never an “I’ll call you back”). Of all the people I talk to day in and day out, BSI staff wins hands down.”
Rick Morphey, Building and Zoning | Village of Oswego
Eliminating the Burdensome Paper Work
“BSI has proven to be an effective and low cost improvement to our Backflow Management Program. The transition to a Web based system was seamless and intuitive in support of the Village’s Green Initiative. We are able to utilize our personnel in a more productive manner, eliminating burdensome paper work and manual tracking of tests.”
John Ingram, Utility Superintendent | Village of Orland Park
“With the implementation of the BSI Online program, our paperwork costs have been virtually eliminated and replaced with environmentally responsible and easy to read test reports in PDF format for digital filing”
Daryl Devick, Assistant Public Works Director | City of Aurora
Frees Up My Valuable Time
“BSI Online’s non-compliance report makes it easy to contact businesses for enforcement. It is both convenient and frees up my valuable time for other pressing issues”
Donald Kirk, Superintendent | Village of Round Lake Beach
Valuable Compliance Enforcement Tool
“An effective Cross-Connection Control Program is a basic requirement of any public water system to ensure the protection of all water consumers. It has always been a challenge to maintain an up-to-date and accurate backflow device data base until we began using BSI’s services. The BSI Online Program provides a municipality an economical way of accomplishing this task as well as a valuable compliance enforcement tool. Access to completed test reports is only a few mouse clicks away from any computer. BSI’s web based management of our backflow program data base allows staffing resources of our organization to be better utilized”.
Jim Lukas, Water & Sewer Division Supervisor | Village of Burr Ridge
“The BSI program is an asset in many ways. It helps us maintain a level of compliance for our residents without a lot of manpower or cost. The system is very user -friendly and I always have access to support whenever I have a question, and that gives me peace of mind. I would recommend the BSI program to any entity that could use a stress free way to manage their backflow program”
Stephanie Blackwell, Public Works Department | Village of Matteson
Increase in Compliance
“The Village of Deerfield implemented the BSI Online Program in 2013 and has already seen positive results. We have seen an increase in reported backflow devices, as well as an increase in compliance by property owners. After the initial learning curve of the software by the staff and the new requirements for the testers, the process flows smoothly. Staff hours dealing with backflow devices has drastically been reduced allowing staff to concentrate on other projects. The cost-benefit to the Village has been immense.”
Eric Oscarson, Assistant to the DPW | Village of Deerfield
“My experience with BSI has been a very positive one. This was my first year dealing with irrigation services in general and I found your website easy to use and understand. When requesting CCN #’s, the response time has always been prompt. Due to the fact that backflow test reports are so time sensitive, it has been of great benefit to receive the information so quickly. There has never been an instance where I had to request information twice. As for customer support via phone, I have had wonderful experiences. The support center representatives have all been extremely knowledgeable and patient. Your staff has the ability to fill in gaps, where my understanding is lacking. Overall, BSI Online is a very reputable business, with a staff that knows what they’re doing. Thank you.”
Julie Van Dyke | Perficut Lawn & Landscape (Des Moines)
More Than Willing to Help
“This is the first year I’ve been involved with backflow tests and irrigation systems so has been a learning experience for me. For a few months in the busiest part of the season I was calling BSI daily for information or help. Everyone was always courteous, upbeat, and more than willing to help in any way they could. The Customer Service was ALWAYS outstanding and was truly appreciated!
Thank you all very much for all of your support and help!!”
Kathleen Heller | A+ Lawn and Landscape (Ankeny)
Very Easy and User Friendly!
“I have to be completely honest, I was very worried when this first went into effect. However, as I have told the girls in the office, it turns out I really prefer to enter the tests online vs mailing the forms in. It is very easy and user friendly!
When there have been issues you have always been very quick to reply and help us out, in addition to being very knowledgeable. I appreciate all that you have done to help us get up and running with this new system.
Promise you aren’t going anywhere! LOL!
Felicia Farlow | Killeen Plumbing (Bay Village)
Quick and Easy
“I personally like it. It is very easy to use. It’s quick and easy, not complicated like I was afraid it would be. It doesn’t take long to put the information in. I am pleased with it.”
Nancy Shelton | Steingass Mechanical Contracting, Inc (Medina)
“During the past 9 months that I have been submitting the backflow test results for our company, I have found BSI Online extremely user friendly and a great resource for information.
The online system provides detailed information; number of devices, type, location and test dates. This information has been great when dealing with new customers that may not know how many backflows they have or if any are in a pit/confined space.
The personnel at BSI Online are readily available, pleasant, knowledgeable and quick to respond to questions. “
Teresa Stone |ABCO Fire Protection (Cleveland)
“BSI Online is so much more environmentally friendly than the old way Cleveland used to track their backflows. I talk all the time about how much paper, toner, postage, etc. we are saving now! We used to send a paper copy of every passing test with the invoice. Now, I had a stamp printed that reads: “for inquiries/reports:” with our e-mail address under it. Then I just download the reports and reply. It saves a ton of time and paperwork. And customers don’t need to spell out their e-mail address or fax number over the phone.”
Kate Mahoney | Gillespie Backflow (Cleveland)
I Love the Program
“I have had a very good experience with BSI Online and I love the program. The website is very user friendly and was very easy to use ever since the first time I had ever used it. Customer service is very helpful and they are always prompt in getting back to me on all my needs.”
Denise Livingston | Jeff the Plumber (Akron)
“BSI Online has been a breeze to use each time I have to file backflow test results. Setting up our account was simple and the site is very easy to navigate. BSI Online really makes it easy to report test results and Megan has been extremely helpful when called on. Thank you for your great site and service.”
Gregory G. Wisnyai, Operations and Marketing Manager | H Jack’s Plumbing & Heating Co (Wickliffe)
“Before when we needed support about a history of a device or deadline it would take days of calls and follow up. The support now that BSI has taken over has been exceptional.
Bob Diersing | Reserve Irrigation, Inc (Macedonia)
The Only Good Business Decision to be Made
“…[when making the choice to outsource our backflow program], the only good business decision to be made was and is BSI.”
R. James Brown, Director of Public Service | City of Berea
The BSI Staff is Great to Work With
“We have been very pleased with the BSI Online program. Our access into the system has helped us stay on track, as your real time, non-compliant report is fantastic! The BSI staff is great to work with and we look forward to years of success together.”
David Westbrook, Water Superintendent | City of Upper Sandusky
BSI as the Top Software
“BSI has the top software that’s out there for this [backflow] program, nationwide.”
Alex Margevicius, Interim Commissioner | City of Cleveland
We are Pleased
“The Meadville Area Water Authority (MAWA) is located in the Northwest Pennsylvania and serves water to 5,400 customers. In addition, we provide billing for the 6,400 sewer authority and for 5,000 city refuse with a Customer Service Representative staff of 3.5.
We decided to enlist BSI as our provider for backflow compliance 2 plus years ago because we did not want to increase our staffing level, send out letters, and track backflows. Essentially BSI became our additional employee with a $495 annual fee and the cost of this service is paid by customers requiring backflow testing and certification.
By using BSI, our residential customers requiring only a dual check non testable backflow device can be done in house with our current billing system and spared from adding addition charges to their bills.
We are pleased with the BSI staff, reporting system and the ability to send customized letters. With the technology of BSI our backflow program meets state regulations and our customer service staff has not increased.”
Don Nold, Project Manager | Meadville Area Water Authority
Texas (Austin and Dallas Area) Testers
I Highly Recommend
“The BSI Online backflow tracking program is one of the most user-friendly sites I have used. Our company does a lot of testing and I have had to deal with other city websites and contractor programs so I was apprehensive of how much time I would have to devote to yet another program. Turns out this site is easy to use and the customer support staff are outstanding! I am always pleasantly surprised at the efficiency of this team – new devices are immediately entered, customer numbers are easy to obtain and every call I have made has connected me to a caring person at the other end. I highly recommend this system and this team to anyone.”
Kim Klotz, Administrative Assistant | Fox Service Company (Austin)
I appreciate What BSI has Done
“I just want to say that BSI is a respectable company that I enjoy working with. They have boosted our backflow testing and pretty much can count on doing the tests again annually since our name is listed on the letter that they send out to the customers. I appreciate what BSI has done for our company. I look forward to them picking up other cities in our area.”
Trevor Houston | Christianson Plumbing (Round Rock)
Streamlined Our Process
“BSI has significantly reduced the time spent managing our backflow test records. Having the ability to look up test results with a couple of clicks of a mouse and to link those results to our contacts records, has streamlined our process considerably.”
Kevin O’Brien | Wilson Irrigation, Inc (Austin)
Less Time Consuming
“I am happy every time I see a new town sign up with BSI Online. It’s much less time consuming for me to just enter the test results online, and there’s no more waiting for the City to get the test results in the snail mail.”
Allied Flow Specialists (Midlothian)
Very Helpful and Courteous
“I have been using BSI online on a regular weekly basis since early 2012. The system is very user friendly and if I need to contact BSI directly by telephone they are always very helpful and courteous with very minimal wait times to talk to a customer service person. I am on a first name basis with most of customer service and I like the fact that I feel comfortable talking to them. I often email them directly with copies of new installation test reports & any corrections that I encounter. They always respond quickly to any discrepancies that are found. Our company does a lot of backflow testing for several Cities that are currently using BSI online tracking and we work together to verify that the customer information is correctly maintained and kept current. Thank you.”
Arica Shields | A & A Active Backflow (Carrollton)
Quick and Easy
“We like that BSI send reminders to us and our customers and that the online service is quick and easy. Also we like how BSI makes aware the need to protect our local drinking water.”
Ricki Hester | Chris’ Plumbing LLC (Weatherford)
I prefer Using BSI Online
I prefer using BSI online to enter back flow tests. It’s very quick & easy & saves me time. BSI’s Customer Service is outstanding. They are efficient and friendly. I wish all cities would switch to BSI online.
Jeanne Allen | AA Atlas Fire Inspections, Inc (Mansfield)
Texas (Houston Area) Tester
“I’ve been logging in for a while now, I believe since the inception of the on-line system and should comment that it is: simple to use, nearly fool proof, user friendly, convenient and rarely unavailable which makes it highly conducive for a fast service-producing office. I plug n my CCN#, confirm my client & devices, input test date, results, check out (BSI accepts AMEX- yay!) and within a couple minutes I can print my results and send my invoice & results to the client. I like being able to look back on past tests & ahead on what tests are near due to be performed, so I like the tracking/archive method.
Of all the on-line sites I visit, BSI is one of my few along top my “favorites bar”. OH, to boot, the customer service is always shining to help expedite requests in a proactive fashion. A rare attribute not commonly found in many businesses these days. “much appreciated”
Thank you for a “job well done”
Nicole | S&B Plumbing
I Would Recommend
“..I would recommend for any City, big or small, to team up with BSI.”
“..BSI has consistently worked with us to meet our needs as our [backflow] program continuously grows…I firmly believe that the City of Weatherford’s program would never have gotten off the ground without the help of BSI..”
Steve Cox, Utilities Supervisor | City of Weatherford
“[BSI Online] has made it much easier to keep people compliant.”
Jeff Greer, Utility Supervisor | City of Navasota
“Since using BSI’s services (BSI Online), the customer compliance with backflow assembly testing has improved. The customer service provided by BSI to our customers and to the backflow testers has been outstanding.”
Karin Warren, Water Quality Control Manager | City of Beaumont
“The BSI staff is very knowledgeable about all aspects of backflow prevention. They are very responsive to questions, and I never have to leave a voicemail when I call.”
Christine Cooper, Water Quality Manager | City of Sugar Land
“…BSI has done a wonderful job managing our backflow prevention program. The minimum investment in partnering with them for their services has led to a tremendous gain in the value of time for our staff”
Evan Groeschel, Project Management Analyst | City of The Colony
“…… Since partnering with BSI (BSI Online), it has been very easy to keep everyone in compliance. BSI has done a tremendous job in handling all the daily chores of keeping us in compliance with State regulators (TCEQ). As an added bonus, the testers and plumbers love it because it is fast and easy.”
Philip Richard, District Manager | Nueces County District #3
The Best Move We Made
“Personally I think it was the best move the City of Denison made by using BSI (Backflow Solutions Inc) for tracking our backflow tests.
I was logging backflow tests for our city and when BSI took over I realized I was doing it all wrong. The customer service is great, always available and friendly. When I explained that I needed help, because TCEQ was coming in for an audit, Megan D was there to help us get the reports we needed and offered to help with TCEQ questions. We survived our audit! J I have dealt with Michelle B many times by phone and email and always get a quick and friendly response. The BSI handout of instructions for the backflow testers was a big help!”
Patricia Spaugh, Permit Tech| City of Denison
I Would Recommend BSI to Anyone
“I have used BSI for over a year now the service has been great, it has saved Spanish Fork City thousands in record keeping costs alone. The service of sending out reminders and requirements has increased the awareness in the community for cross connection. The greatest savings has been not hiring a secretary to send out reminders and keep records. We had our water audit and was praised for having good records in a organized way. It saved our water certification so we can continue to sell water. I would recommend BSI to anyone big or small. They are professional and accurate.”
Dennis Sorensen, Treatment Manager | City of Spanish Fork